Raffenaud, Amanda2021-06-252021-06-252015Wainright, C. F., & Raffenaud, A. (2015). Communication. In M. D. Fottler, D. Malvey, & D. J. Slovensky (Eds.), Handbook of healthcare management (pp. 210–234). Edward Elgar Publishing. https://doi.org/10.4337/9781783470167.00013https://doi.org/10.4337/9781783470167.00013http://hdl.handle.net/20.500.12521/142en-USBook chapter